Trial day & introduction

We start by booking dog’s in for a trial day after a general discussion with you about your dog’s behaviour. We use the trial day to assess their suitability for our daycare environment and to get to know their personality.

Dog’s suitability will depend on their overall behaviour, interest and interactions with the other dogs and staff.

Sometimes more than 1 trial day is required before deeming the suitability of a dog.

We introduce dogs slowly and safely to reduce stress and/or over excitement.

Throughout the day

Dogs are separated into 4 yards depending on their play style and energy level. We group dogs together to encourage appropriate play and interactions.

Dogs are provided with play equipment inside, and each yard takes turns using the outdoor area where they can have a run around, swim in the pool and laze in the sun.

We take plenty of paw-some photos and videos of all the dogs and pop them on our socials, so make sure you’re following our Facebook and Instagram accounts!

Apart from interacting with each other, throughout the day we also expose the dogs to a variety of real-life scenarios and household equipment to build positive and neutral responses. Examples include: Vacuum, broom, power tools, scooter, hanging out the washing, unusual surfaces and much more!..

Cancellation Policy

At Unleashed Dog Daycare, we’re committed to providing the best care and experiences for your dogs. To ensure all our clients and their dogs have fair access to our services, please consider our cancellation policy:

• 24-Hour Notice Required: If your dog cannot attend their scheduled daycare day, we kindly ask that you notify us at least 24 hours in advance.
• No-Show or Late Cancellations: In cases where we do not receive timely notice, the following will apply:
  • Redemption of Daycare Passes: A pass will automatically be redeemed from your package for that day.
  • Casual Day Fee: If you do not hold a Pass Package at the time, a fee to the amount of a casual day will be charged.
  • Regular Positions: If late cancellations or no-shows occur on multiple occasions, we may offer your regular position to a client on our waitlist.

This policy helps us plan staff effectively and accommodate dogs on our waitlist who are eager to join our daycare.

We understand that unforeseen circumstances can occur and will evaluate each situation on a case-by-case basis. We kindly request your cooperation in notifying us at your earliest convenience.

Refund Policy

At Unleashed Dog Daycare, we offer Daycare Pass Packages to provide flexible and convenient care for your dog. As a small business with limited enrolments, we have a clear refund policy to ensure fairness and transparency:

• Refunds will only be considered under the following circumstances:
  • If Unleashed Dog Daycare deems a dog unsuitable for the daycare environment and discontinues their attendance.
  • If the client experiences a significant and unforeseen change in circumstances, which prevents continued attendance.
• Refunds will not be issued for:
  • Change of mind or voluntary withdrawal from daycare by the client.
  • Unused days due to casual cancellations, schedule changes, or missed bookings.

All refund requests will be assessed on a case-by-case basis. We reserve the right to request reasonable documentation if required.